2016 Community Survey Results 

We cannot seek achievement for ourselves and forget about progress and prosperity for our community... Our ambitions must be broad enough to include the aspirations and needs of others, for their sakes and for our own.
-- Cesar Chavez

Purpose | The City of Dallas has embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses and communities of Dallas.

In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception
The 2016 Community Survey allows the City of Dallas to gather input from residents to objectively assess the quality of City services. In addition, survey results track the City's performance over time and help identify opportunities for improvement.

Measuring Satisfaction

There are several indices that guides the City of Dallas in measuring success and identify areas for improvement.
Under each index there are categories that are listed and contribute to composite satisfaction indices. 

Satisfaction Indices

  • Quality of Life
  • Mobility
  • Major Services
  • Customer Services
  • Public Safety
  • Streets and Infrastructure
  • Solid waste
  • Parks and Recreation
  • Perceptions

Quality Of Life Index

Since the 2014 survey results, the quality of life index increased 6 points
The Community Survey ranks the following as key factors that contribute to the overall quality of life index. 
Dallas as a place to :
  • live
  • work
  • do business
  • raise children
  • retire

Dallas as a place to live

Results show that there is a 2% increase for Dallas as a place to live from 2014 (83%) to 2016 (84.5%).
A number of factors contribute to the increase of survey results. Most notably air quality ratings, library services, and arts and culture programs showed an increase of 7% or more since 2014 survey results. 

Air Quality

14% increase since 2014 (49%)
While the Dallas/Fort Worth region is still in non-attainment for ozone, there has been a steady improvement measured across the area in recent years. Emission reductions have been achieved by implementing more stringent controls at stationary sources (stacks), by driving cleaner cars, using cleaner energy options, and by utilizing cleaner construction equipment.

Library Services

17% increase since 2014 (76%)
The Dallas Public Library offers a variety of literacy programs throughout the community including ESL classes, GED classes, Every Child Ready to Read, Storytime, and the Mayor's Summer Reading Club. For information on these programs, visit the library's website or stop by a library location.

Arts & Culture

14% increase since 2014 (84%)
The Office of Cultural Affairs provides opportunities for all Dallas citizens and visitors to have access to the arts and the means of cultural expression. Office of Cultural Affairs works with its advisory citizen board, the Cultural Affairs Commission, to foster the development of the cultural system in Dallas. The Office of Cultural Affairs provides a variety of programs and services, including the management and operations of cultural facilities, a public art program, five cultural funding programs, and WRR Radio.

Strategic Plan Accomplishments Highlights (FY 2014-15)

Dallas Public Library 
  • In partnership with Atmos Energy, the GED Testing Center opened at the Central Library in November 2014 and library in-person and online GED classes were cross-promoted through media at the opening and with on-going media releases and promotion at library branches and via our partner literacy providers.
  • The Inspired Aging program is now in place at five library branches: Prairie Creek, Highland Hills,  Martin Luther King, Jr., Skyline and Grauwlyer Park Branches. Additionally programs take place at the Skillman Southwestern Branch funded via their branch Friends Group.
Office of Cultural Affairs
  • 52 emerging and mid-size local arts organizations were funded for cultural services contracts. This number will increase with additional Special Support Fund recipients.
  • Weekly cume for WRR listenership increased from 276, 000 in November 2014 to 313, 000 in November 2015 , resulting in a 13.1% increase